Customer Support
We've grouped together various items of information that customers (and in some cases non-customers) will hopefully find useful. Should you not find the answer to your question/problem here, please contact us and we will do our best to help.
Sample-related
- What types of sample to send...
- How much sample to send...
- How to package the sample(s)...
- Sending by courier or by Royal Mail...
- Getting us to keep templates / primers...
- Getting samples back again...
Ordering and Submission
Data Retrieval
- Using or on-line system...
- Results Archives...
- Results archive contents...
- Other ways to get results...
- Data storage...
Data Analysis
- The Email Notification...
- Obtaining the Results...
- Reviewing the Excel Spreadsheet...
- Reviewing the Sequence Peaks ...
- Reviewing the Peak Intensities...
- Performing Database Searches...
- One Final Point...
Registrations
- Why you need to register...
- About your registration...
- What your registration allows...
- Your personal details...
New Web Server
- New Server now introduced...
- Use of HTTPS...
- 4 Digit a/c numbers...
- Modified forms...
- Archive format...
- Old Data...
FAQs
- What is automated DNA sequencing anyway?
- What products do you provide?
- What types of DNA can you sequence?
- How much DNA do I need to supply?
- How much primer do I need?
- What types of primer work?
- Do I provide the primers?
- How fast are samples processed?
- How do I get my results?
- What read length should I expect?
- How much does it cost?
- How should I acknowledge DNA Sequencing & Services?