We've grouped together various items of information that customers (and in some cases non-customers) will hopefully find useful. Should you not find the answer to your question/problem here, please contact us and we will do our best to help.

Sample-related

• What types of sample to send...
• How much sample to send...
• How to package the sample(s)...
• Sending by courier or by Royal Mail...
• Getting us to keep templates / primers...
• Getting samples back again...

Ordering and Submission

• Placing orders...
• VAT zero rating...
• On-line submissions...
• Manual submissions...

Data Retrieval

• Using or on-line system...
• Results Archives...
• Results archive contents...
• Other ways to get results...
• Data storage...

Registrations

• Why you need to register...
• About your registration...
• What your registration allows...
• Your personal details...

FAQs

• What is automated DNA sequencing anyway?
• What types of service do you provide?
• What types of DNA can you sequence?
• How much DNA do I need to supply?
• How much primer do I need?
• What types of primer work?
• Do I provide the primers?
• How fast are samples processed?
• How do I get my results?
• What read length should I expect?
• How much does it cost?
• How should I acknowledge The Sequencing Service?